Insights
Field notes on research, accessibility, and AI-enabled operations.
Topical writing for product, design, and research leaders. Every article maps to a consulting practice and the decisions it supports.
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Research
Discovery, mixed methods, and decision support.
Accessibility
WCAG, inclusive design, and remediation.
- TechnologyAccessibility1 min read
WCAG as product strategy, not a compliance tax
Accessibility audits at the end of a release cycle produce backlogs nobody owns. Treating WCAG as upstream strategy retires that pattern.
Supports Accessibility & Inclusive DesignRead - HealthcareAccessibility1 min read
Designing research with disabled users, not for them
Recruiting disabled participants is the easy part. Designing a study that respects their expertise — and produces decision-grade evidence — is where most teams stall.
Supports Accessibility & Inclusive DesignRead
AI
Synthetic users, AI-assisted research, and governance.
Service Design
Journeys, blueprints, and operating models.
Research Operations